End-User License Agreement

Software License

Unless otherwise specified by SERVEIS INFORMÀTICS ÁRALOS, SL at the time of purchase, your purchase of the Software from SERVEIS INFORMÀTICS ÁRALOS, SL is on a subscription basis. Upon payment of the specified purchase price for the Software, SERVEIS INFORMÀTICS ÁRALOS, SL grants to you a license to use the Software for an initial term of 1 month (the “Initial Term”) from the date and time of purchase, unless SERVEIS INFORMÀTICS ÁRALOS, SL agrees to a different time period for the Initial Term. Unless you terminate your subscription in accordance with this Agreement, you agree to allow SERVEIS INFORMÀTICS ÁRALOS, SL to automatically renew your license to use the Software for successive periods equal in length to the Initial Term (each a “Renewal Term”). For the avoidance of doubt, you are not purchasing or taking title to the Software, and the term “purchase” refers to any license granted to you by SERVEIS INFORMÀTICS ÁRALOS, SL and any service that SERVEIS INFORMÀTICS ÁRALOS, SL provides to you.

Upon written notice to you at least 90 days before and at no additional cost to SERVEIS INFORMÀTICS ÁRALOS, SL, may assign or transfer this Agreement, and any or all of SERVEIS INFORMÀTICS ÁRALOS, SL rights and obligations hereunder, to any party. This Agreement shall be binding upon and inure to the benefit of permitted successors and assigns. For the purposes of this Agreement, “written notice” also includes email communication sent to the email address provided by you. SERVEIS INFORMÀTICS ÁRALOS, SL is not responsible for email communication not received by you for any reason.

Support

During the Initial Term and any Renewal Term, SERVEIS INFORMÀTICS ÁRALOS, SL will provide to you certain support for the Software as needed via email, web-chat or through your submission of a web form with a description of your support needs. The method by which SERVEIS INFORMÀTICS ÁRALOS, SL provides support to you is in SERVEIS INFORMÀTICS ÁRALOS, SL sole discretion. The level of Software support you receive will be as specified in this Agreement or as separately specified by SERVEIS INFORMÀTICS ÁRALOS, SL from time to time.

Updates

During the Initial Term and any Renewal Term, SERVEIS INFORMÀTICS ÁRALOS, SL will provide you with all updates, upgrades and new versions of the Software as they are released. The frequency of Software updates, upgrades and new versions of the Software will be as specified in this Agreement or as separately specified by SERVEIS INFORMÀTICS ÁRALOS, SL from time to time.

SUPPORT

You may initiate the Live Support free diagnosis over the telephone, through our website or other means made available by SERVEIS INFORMÀTICS ÁRALOS, SL. The Live Support free diagnosis can also be offered from our applications and after the purchase of our applications when a user calls to activate the application that user has purchased.

You acknowledge that by your use of the Live Support free diagnosis you are authorizing SERVEIS INFORMÀTICS ÁRALOS, SL to access and control your computer or device for the purposes of diagnosis, service and repair. During the Live Support free diagnosis we will use a third party service or software to access your computer or device (the “Access Software”). You may be required to agree to the terms of use with respect to the Access Software in order to receive the Live Support free diagnosis. In any event, SERVEIS INFORMÀTICS ÁRALOS, SL has no liability with respect to the Access Software and any claim that you may have with respect to the Access Software shall be against the manufacturer of the Access Software.

During the Live Support free diagnosis we will download software to analyze your computer or device and also take control of your computer or device for the purpose of checking your system settings to see if they are optimal (the “Analyzing Software”). The Analyzing Software or technician may not be able to detect all potential problems or threats affecting your computer or device. You acknowledge that results may vary dependent on what condition or issue is actually limiting a particular computer or device and may require more than one product download for remedy. We use the Analysing Software and the information it provides solely to attempt to diagnose and resolve existing and potential problems. We use reasonable efforts to limit the Analyzing Software’s access to personal information on your computer or device. However, you agree that, while providing services, we may gain access to information on your computer or device that you deem to be personal or private. You agree that SERVEIS INFORMÀTICS ÁRALOS, SL has no liability for accessing or transmitting to SERVEIS INFORMÀTICS ÁRALOS, SL servers any information on your computer or device.

Not all items the Live Support representatives shows you during the free diagnosis will impact your computer or device performance, security or stability and your results may vary dependent on what is actually limiting a particular computer or device.

The Live Support service is provided only by phone, Internet chat and remote desktop sharing. An Internet connection must be provided by you so that you can receive the Live Support service. By your use of the Live Support service you acknowledge and agree that you give permission to SERVEIS INFORMÀTICS ÁRALOS, SL at all relevant times to access and control your computer(s) and/or device(s) for the purposes of diagnosis, service and repair. You authorize SERVEIS INFORMÀTICS ÁRALOS, SL to configure your computer(s) and/or device(s) and delete the files that SERVEIS INFORMÀTICS ÁRALOS, SL deems unnecessary, in its sole discretion, to the operation of your computer or device. You give SERVEIS INFORMÀTICS ÁRALOS, SL express permission to alter the registry of any computer or device on which the Live Support service is performed. You acknowledge that the Live Support service may require additional software. You give permission to install, configure and use additional software on your computer(s) and device(s) in connection with the Live Support service.

In some cases, Live Support may not be able to diagnose or fix a problem occurring on your computer or device.

SERVEIS INFORMÀTICS ÁRALOS, SL reserves the right to refuse to troubleshoot hardware or software not on its list of supported products. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the applicable product manufacturer, and that Live Support technicians may not have the ability to obtain, or otherwise be aware of, the information necessary to resolve the relevant issue(s).

The Live Support service is offered “AS IS” and your acceptance and use of the Live Support service is at your sole discretion and risk. You shall be solely responsible for any damage to your network, software or computer or device system and any loss of data that may result from your acceptance and use o